Terms of Service
Delivery
When will I get my order?
Usually, it takes 3–7 days to fulfil an order, after which it’s shipped out.
The shipping time depends on your location, but can be estimated as follows:
● USA: 3–4 business days
● Europe: 6–8 business days
● Australia: 2–14 business days
● Japan: 4–8 business days
● International: 10–20 business days
[Covid-19] When will I get my order?
Our fulfilment times [for all products/t-shirts/phone cases/etc.] may be longer than usual and may continue to increase until things get back to normal. We’re seeing delays in our supply chain, including distributors and shipping carriers as the entire industry is grappling with challenges.
It’s difficult to predict the shipping times however the guide below should serve as a realistic guide.
| Product Type | Shipments from US (working days) | Shipments from EU (Working days) |
|---|---|---|
| T-shirts, Tank tops, Hoodies | 4-8 | 4-8 |
| Embroidery | 4-8 | 4-8 |
| Stickers | 3-6 | 3-6 |
| Mugs, water bottles, Accessories | 3-6 | 3-6 |
Where will my order ship from?
We work with an on-demand order fulfilment company with facilities worldwide, so depending on your delivery address our partners will produce in a facility that is closest to the final delivery location of the order.
Will I be charged customs for my order?
An additional customs and tax fee can occur on international orders. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases.
My order should be here by now, but I still don’t have it. What should I do?
Before getting in touch with us, please help us out by doing the following:
● Check your shipping confirmation email for any mistakes in the delivery address
● Ask your local post office if they have your package
● Stop by your neighbours in case the courier left the package with them
If the shipping address was correct, and the package wasn’t left at the post office or at your neighbour’s, get in touch with us at [email protected] with your order number. If you did find a mistake in your delivery address, we can send you a replacement order, but shipping will be at your own cost.
Orders
How are your products made?
We work with a print-on-demand drop shipper. They have locations worldwide, so depending on where you are, your orders are printed and shipped from the facility that can do it most efficiently!
How do I track my order?
You’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop us a line at [email protected].
I received a wrong/damaged product, what should I do?
We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please email us at [email protected] within a weeks’ time with photos of the damaged product, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible!
Shipping Returns
What’s your return policy?
In the rare occasion that there was something wrong with your order we may be able to offer a product return or exchange. If you feel that your order qualifies such conditions kindly email us with your inquiry at [email protected] and we will do our best to sort it out.
Do you offer refunds?
Refunds are only offered to customers that receive the wrong items or damaged items. If any of these apply, please contact us at [email protected] with photos of wrong/damaged items and we’ll sort that out for you.
Can I exchange an item for a different size/color?
Currently, we don’t offer exchanges. If you’re unsure which size would fit better, check out our sizing charts—we have one for every item listed on our store, in the product description section.
Though rare, it’s possible that an item you ordered was mislabelled. If that’s the case, please let us know at [email protected] within a week after receiving your order. Include your order number and photos of the mislabelled item, and we’ll send you a new one, or issue a refund!
Return Policy
Any claims for misprinted/damaged/defective items must be submitted within 7 days after the product has been received. For packages lost in transit, all claims must be submitted no later than 2 weeks after the estimated delivery date.
If you or your customers notice an issue on the products or anything else on the order, please submit a problem report at [email protected].
The return address is set by default to our drop-shiping partner’s facility. When we receive a returned shipment, an automated email notification will be sent to you. Unclaimed returns get donated to charity after 4 weeks. If our partner’s facility isn’t used as the return address, you would become liable for any returned shipments you receive.
Wrong Address – If a customer provides an address that is considered insufficient by the courier, the shipment will be returned to our partner’s facility. You will be liable for reshipment costs once we have confirmed an updated address with you (if and as applicable).
Unclaimed – Shipments that go unclaimed are returned to our partner’s facility and you will be liable for the cost of a reshipment to yourself or your end customer (if and as applicable).
If you haven’t registered an account on printful.com and added a billing method, you hereby agree that any returned orders due to the wrong shipping address or a failure to claim the shipment won’t be available for reshipping and will be donated to charity at your cost (without us issuing a refund).
We do not accept returns of sealed goods, such as but not limited to face masks, which are not suitable for return due to health or hygiene reasons. You hereby agree that any returned orders with face masks won’t be available for reshipping and will be disposed of.
Returned by Customer – Please take note that we do not refund orders for buyer’s remorse. Returns for products, face masks, as well as size exchanges are to be offered at our expense and discretion. If we choose to accept returns or offer size exchanges to our end customers, you will need to place a new order at your expense for a face mask or a product in another size. Customers residing in Brazil and regretting a purchase must contact us at [email protected] and express their will to return the item within 7 consecutive days after receiving it, providing a picture of the item. The withdrawal request will undergo an evaluation to verify whether the product was used or destroyed, even if partial. In these cases, a refund will not be possible.
1. the supply of goods that are made to the consumer’s specifications or are clearly personalized.
2. sealed goods which were unsealed after delivery and thus aren’t suitable for return due to health protection or hygiene reasons, therefore our drop-shipping partner reserves rights to refuse returns at its sole discretion.
This Policy shall be governed and interpreted in accordance with the English language, regardless of any translations made for any purpose whatsoever.
Need help?
Contact us at [email protected] for questions related to terms of service.